POLICIES
Warranty
All products come backed with a general warranty. Given the quality of the product, you should be happy when you receive it. However, if it is not to your liking, you can return the unused product within the first 14 days of owning it. After we have received the product in unused condition, we will refund the purchase price. This excludes the return shipping, which is not covered. To make a return, please follow the guidelines in our Return Policy.
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We guarantee our knives to be free of defects from normal use and will repair or replace if necessary. Natural handle materials such as stag, bone, wood, pearl, and ivory may shrink, crack, and discolor with change in humidity, temperature, or age. This is normal and is not covered under this warranty.
Abuse Exclusion
We love our customers and the vast majority of them treat our knives with great care. However, not everyone falls into this category. We do not cover abuse, improper usage, misuse, acts of God, or other accidental damage.
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For blades...Kitchen, bowie, EDC knives, etc are designed to be used for their specific function. Using ANY blade for a purpose it was not intended for can cause damage and is misuse at best. We believe this is common sense, but in any case it has to be said. If your blade is damaged, the blade can likely be fixed and we will do so as cost effectively as possible. If we deem the damage to be from misuse of the product, then you will be charged for repairs. We will estimate this cost and provide it to you before we repair the product. In other words, you will not receive a new, free knife out of a return linked to misuse/abuse.
Returns & Exchanges
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To initiate the return process please use the contact tab to send us a message. Please do not send your purchase back to the manufacturer. To be eligible for a return, your item must be in full working condition. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, time varies based on payment method.
Shipping Methods
The majority of our orders are shipped via USPS. With our experience of shipping tens of thousands of packages, USPS historically is the most reliable form of shipping in the United States. However, we only ship using their Priority Mail option since it includes some basic insurance and faster ship times.
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We also offer UPS shipping options as well, but these may take an extra day to process due to us having to schedule a pickup the following business day in some cases. Our rates for UPS are favorable and close to that of our primary method of shipping (USPS).
Shipping, Handling, & Transit Time Estimates
We typically ship all orders the following business day after they are placed. Due to variances in pick up times by carriers, we cannot promise same day shipping. We only ship Monday through Friday, so orders placed on Friday, Saturday, & Sunday are typically shipped on Mondays. If USPS is closed for a holiday, we do not ship on that day.
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The time packages take to arrive once in transit depends on the shipping method, as well as any delays the carrier may have. On average, packages times in transit when shipped to USA addresses are as follows:
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USPS Priority Mail: 2-5 days
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UPS: 3-5 days - UNAVAILABLE AT THIS TIME
Free Shipping Orders
We are no longer offering an option for Free Shipping due to price increases for shipping, as well as reliability issues with cheaper shipping options. We've chosen the best shipping options given the average cost of our products, as well as negotiated the best rates possible for our customers.
Redelivery of "Return To Sender" Packages
If your package is "returned to sender" due to an incorrect address entered during checkout, we will reship the package for you at your additional expense...even if your package originally qualified for free shipping. We are not responsible for mis-addressed mail on your order if we used the address provided by you at checkout.
Changing Shipping Address After Order Is Placed
We will not change a shipping address for you after an order is placed due to fraud risks. If you want to change your shipping address after an order is placed, we will cancel your order and allow you to create a new order on the site for the same items using the new address.
Lost Mail
Packages that are confirmed as lost by the carrier are looked at and handled on a case by case basis. We may choose to replace the items, refund the order, or deny the claim...depending on the circumstances of the loss.
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It is extremely rare that a package we ship gets lost in transit. There are typically 4 types of "lost packages" we see with USPS:
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"Package Acceptance Pending": In this case, unless it has been several days, there is no need to contact us. This simply means that our carrier has picked up the package, but it is not tracking in their system. There is no need to panic on this one. This is NOT a lost package in the vast majority of cases, it's just a tracking error in their system. Luckily, tracking for packages has little or nothing to do with the actual movement of the package. These packages ARE still moving, even though they don't track. In most cases, they begin tracking again once they are at your local post office...or are delivered.
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Tracking hasn't moved in a day or 2. In this case, wait a couple of days before contacting us. This sometimes happens if the carrier has an issue in transit with items. It could be a temporarily misplaced package, or the tracking has failed from that point forward. If a package is indeed lost, this is usually the way it tracks. In this situation, we alert USPS that the package appears to be lost. But again...USPS requires that it is lost for at least 7 days before they will attempt to locate the package. If the package was last at your local post office, it is always a good idea to contact the local office directly.
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Says "Delivered", but was not. In this case, let us know immediately. There are 2 cases where this can happen (and either are VERY RARE). One case is that your package was stolen after delivery. The more common case is that it was mis-delivered to another address OR a carrier's driver marked it as delivered, but it was not. Usually, this one sorts itself out as the package is delivered the following day by the driver. However, the number one thing to do here is to make contact with your local driver to find out where it was delivered. If you don't have access to them, contact their dispatch or your local post office. This usually results in the package appearing suddenly.